Legal Document

12baje Privacy Policy

Your personal information is completely safe with us — we protect your privacy using SSL encryption and strict data protection practices.

Last Updated: January 2026

12baje ("we", "us", or "platform") is committed to providing a safe and trustworthy online gaming experience for users in Bangladesh. This Privacy Policy ("Policy") explains how we collect, use, store, and protect your personal information. By using 12baje's services, you agree to the terms of this Privacy Policy. Please read this Policy carefully.

Data Collection — What Information We Collect

When you register and use services on 12baje, we may collect the following types of information:

1.1 Information You Provide Directly

Full name, date of birth, and national identity details (for age verification)
Email address and contact information
Payment details — such as your bKash, Nagad, Rocket, or Upay number (full numbers are not stored on our servers)
Password provided when creating your account (stored in encrypted form)
Any information shared when contacting support

1.2 Automatically Collected Information

IP address and device type
Browser type and operating system
Traffic source and page view data
Session data collected through cookies and similar tracking technologies
Gaming activity and transaction history

Note: We never directly store your full bank account number or card details. Payment processing is handled through secure third-party providers.

Purpose of Use

We use the information collected for the following purposes:

Creating, managing, and securing your account
Processing and verifying deposit and withdrawal transactions
Age verification (21+) and identity confirmation
Providing a personalized gaming experience and sending promotional communications
Preventing fraud and ensuring platform security
Providing customer service and support
Ensuring compliance with responsible gaming policies
Meeting legal obligations

Cookie Policy and Tracking Technologies

We use cookies and similar technologies on the 12baje website. Cookies are small text files stored in your browser that help improve your browsing experience.

3.1 Types of Cookies

Essential Cookies: Required for the core operation of the site — such as maintaining login sessions.
Functional Cookies: Used to remember your preferences and settings.
Analytical Cookies: Help improve the experience by analyzing how the site is used.

You can control or disable cookies through your browser settings, though this may affect some site functionality.

Data Sharing and Disclosure

12baje does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

Service Providers: With trusted partners for payment processing, identity verification, and site operations — only the minimum information necessary to provide the service.
Legal Obligations: When required to comply with a legal order or regulatory authority directive.
Fraud Prevention: When cooperating with law enforcement to investigate and prevent illegal activity.
Business Transfer: In the event of a merger or acquisition, users will be notified in advance.

Important: We never transfer your information to third parties for marketing or advertising purposes without your explicit consent.

Data Protection and Security Measures

12baje takes industry-standard technical and organizational measures to keep your information secure:

SSL/TLS Encryption: All data transfers on the site are protected with 256-bit SSL encryption.
Password Hashing: All passwords are stored using strong encryption algorithms — never in plain text.
Access Controls: Only authorized staff can access user data, and they are trained accordingly.
Regular Security Audits: Regular security audits are conducted to identify potential vulnerabilities.
Data Backup: Regular backups are maintained on secure servers to reduce the risk of data loss.

However, 100% secure data transfer over the internet cannot be guaranteed. You are therefore also responsible for keeping your account password safe.

Data Retention Period

We retain your information only for as long as necessary. Generally:

Information for active accounts is retained for as long as the account remains active.
After account closure, certain information may be retained for a specified period due to legal obligations and fraud prevention needs.
Transaction records are retained for a set period in compliance with financial regulations.
Once the required period has passed, information is securely deleted or anonymized.

Your Rights and Choices

You have the following rights regarding your personal information held by 12baje:

7.1 Right to Access Your Information

You may request a copy of the personal information we hold about you. To make this request, contact our support team.

7.2 Right to Correct Your Information

If any of your information is inaccurate or incomplete, let us know and we will correct it.

7.3 Right to Opt Out of Marketing Communications

If you no longer wish to receive promotional emails or messages, let our support team know. However, it may not be possible to stop essential service-related communications.

7.4 Right to Close Your Account

You may request to close your account at any time. After closure, some information may be retained for a specified period as required by law.

Protection of Minors

12baje is strictly not intended for anyone under the age of 21. We do not knowingly collect information from any minor.

Age Verification: We conduct an age verification process at the time of registration. If we become aware that a minor is using our services, we will immediately close their account and delete the associated information.

Third-Party Links and Services

The 12baje platform uses trusted third-party services for payment processing, such as bKash, Nagad, Rocket, and Upay. These services have their own privacy policies, which are outside our control.

We recommend reading the privacy policy of any third-party service before using it. 12baje is not responsible for how these third parties handle your information.

Policy Changes

12baje reserves the right to update this Privacy Policy at any time. When any significant change occurs, we will:

Clearly publish the updated policy on the website and update the "Last Updated" date.
Notify registered users by email.
Display a notice on the site for significant changes.

Continued use of the site after changes are made will be considered your acceptance of the new policy. Please review this policy regularly.